Defects — We Cover It Our Mistake — We Fix It No Questions Asked Fair Size Exchanges
Returns & Exchanges

Our Policy

Straight talk on what we cover, what we don't, and what to do if something's wrong. We stand behind our work — here's exactly how.

The Starting Point

Custom-printed goods are non-returnable as a rule. That's standard industry practice — a shirt with your logo on it isn't something we can resell. But that rule has real exceptions, and we cover them generously.

Here's the short version: if it's a defect or our mistake, we make it right at no cost to you. If a size mix-up happened on your end, we work with you on fair exchange terms.

What's Covered

Fully Covered

Defects & Quality Issues

Print peeling, stitching coming loose, garment blemish, ink problems — we reprint or refund at 100%, no questions asked. Just send photos so we know what happened.

Fully Covered

Wrong Item Shipped

We sent the wrong thing? We reship the correct order fast and cover the return label for whatever showed up by mistake. That's on us.

Fully Covered

Size Errors (Our Fault)

We misordered the garments or pulled the wrong size from stock? Reprint at our cost. We'll make it right.

At Cost

Size Errors (Customer's Order)

You approved the order and the wrong size was listed? We'll do an at-cost exchange on orders of 5+ units — you pay for the replacement garments, we waive the decoration labor.

How to Report an Issue

We can't fix what we don't know about. If something's off, get in touch fast — the sooner we hear, the faster we can fix it.

  1. Reach out via the contact form, a quick phone call, or email. Any of those work.
  2. Include a photo of the issue if possible. Photos help us see exactly what happened and move faster.
  3. Share your order number if you have it handy (not required — we can look it up by name or email).
  4. We'll respond same-day in most cases. Straightforward defects get resolved immediately.
Something Not Right?

Tell Us — We'll Fix It.

We'd rather hear about a problem than have you quietly be unhappy. Send a message and we'll make it right.

Report an Issue →