Custom apparel is, by definition, made for you — which makes the return situation different from buying a stock t-shirt at the mall. Here's how we handle it: production mistakes are on us, design or size choices are on you. We don't hide behind small print.
If the print is off-spec, the embroidery is wrong, the wrong garment was sent, or the order doesn't match the approved mockup — we re-make it at no cost and get it to you as fast as possible. Just tell us within 30 days of receiving the order. Photos help.
Defective blanks (rips, holes, broken stitching from the factory) — we'll replace the affected pieces. Contact us within 30 days of receipt with photos.
Unfortunately, we can't take back custom-decorated items that aren't defective. The decoration makes them unsellable to anyone else. Before you order, double-check sizes against the brand's size chart — and if you're unsure, ask us. We'll send you the size chart and help you size up correctly.
Same answer — we can't accept returns on custom items based on design preference. That's why we send free mockups before production starts and don't begin production until you approve them. Take the mockup-review step seriously and we'll never have to have this conversation.
Email info@eagleridgeapparel.com with your order number, the issue, and photos. We respond within one business day. Approved returns get a prepaid return label and a re-make sent out as soon as we receive the original.
Two ways to order — design it yourself online in minutes, or send us your project for a custom quote. Free mockups either way, no minimums, no setup fees.